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<aside> 👁️ Abstract: We spoke with the police of jurisdiction and the public on the act of reporting to the police in Canada, reporting expectations, and reporting quality.
The team created prototypes to learn more about reporters, how they made decisions during the reporting process, and a reporting tool that was informed by research from the main actors in the service:
the reporter, front-line reporting staff, and the police of jurisdiction
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🌶 Case study highlights: Turning insights into design interventions for low-fi prototyping to scale the user experience.
🤝 The partner: The Royal Canadian Mounted Police (RCMP), The National Cybercrime Coordination Centre (NC3)
🌎 The team: Multidisciplinary CDS and RCMP delivery team (research, design, engineering, policy, and product)
🧠 My role: Service designer, Interaction designer, and design lead
🗓 Fall 2018 — Summer 2019
In fall 2018, as a service designer and public servant, I was a part of a multidisciplinary team that worked with the Royal Canadian Mounted Police (RCMP) to prototype and research a reporting channel for their cybercrime coordination service.
Can an online service be created to enable any Canadian citizen and business to report cybercrime in a way that makes it easier for law enforcement to triage, analyze, and investigate?